Returns & Refunds

RETURNS, REFUNDS & EXCHANGES POLICY

We, partytimedubai.com strive to provide a completely hassle-free return policy to all our customers. If you are not completely satisfied with your order, simply return the item(s) to us only within 7 days from the date of purchase.

To receive a refund/exchange or credit for the purchase price paid, returned items must be in new condition (unopened, unworn, and in the original box and/or packaging) with all labels attached, and in a condition enabling us to sell the product as new. Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. For hygiene & safety reasons, certain items may not be eligible for returns, for more information, please see Return Exceptions list below.

All bundled items, party kits and costume sets must be returned with all components for a refund.

RETURNS PROCEDURE

To arrange for your item(s) to be returned, please contact us by email: support@partytimedubai.com or by phone at +971 56 888 1644, a member of our Customer Support Team will get in touch with you shortly. You may also personally return your online purchase to our Party Time Shop at Al Ras Deira Dubai, UAE location or send it to us by any courier of your choice at your own expense.

EXCHANGES

At this time, we are unable to directly process exchanges; however, you can return an item for a full refund and place a new order.

CANCELLATIONS

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund

SHIPPING COSTS & RESTOCKING FEES

Unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt, we may charge a restocking fee of up to 15% of the purchase price paid depending on how severe the damage of the item is. Original shipping costs are non-refundable and return shipping costs for all return or exchange items must be paid for by the customer.

RETURN EXCEPTIONS

• Please note that we cannot accept returns for the following items:

• Cosmetics/makeup

• Wigs, beards, facial hair or any other type of artificial hair

• Prosthetics and accessories (ears, teeth, fangs, etc.)

• Undergarments, hosiery, socks and stockings

• Soiled, dirty or damaged goods and/or garments

• Bundles, Party Kits and/or Costume Sets containing any of the above mentioned items

• Helium Tanks

REFUNDS & CREDITS

Refunds on returned items will be issued in the same form as the original method of payment at the time of purchase. In the case of exchanges, credit will be applied to your account.

PROCESSING TIME

Once our Customer Support Team has been notified of your request to return, it usually takes 10-15 business days for us to receive the returned item(s), perform a quality check, update your account and issue a refund. Depending on method of payment, your bank/financial institution may take 2-15 additional business days to process the transaction.